Wow, my page is blah (and some updates)

How Can We Identify oUr owN Selves Without Anyone Else To Compare To?

It took me way too long to format that text above.

Anyways, I was just browsing some other bloggies when I realized how lame mine is... so far. I really need to spruce things up a bit with some pictures. Only reason I haven't is pretty much because my pictures are stored on my PC in the basement and I usually end up writing new blogs while I'm on my wife's laptop.

Why does that make a difference? Well because my PC is set up on the floor and my monitor and keyboard are on the coffee table, so it's relatively uncomfortable to use. I need to get a computer desk (a small one) so I can be more comfy when I'm down there.

I do kinda like it where it is though because we can watch TV, listen to music, play on the PS3, and/or check things out on the PC - all without having to get our asses off the couch. It's very lazy-friendly down there, which can be both good and bad.

In other news, work has been keeping me busy as usual. The school semester is almost over (finishing with an A again - woohoo). I guess it's not too hard to get when you're only taking a class at a time. I figure I'm pretty secure in my job right now, plus I have over 5 years of IT experience so all I need to do is catch up my on my education eventually.

And speaking of work, it's been going great actually. I love my job - couldn't be happier really. I'm very grateful.  I am part of a four person team (including my boss) and everyone is very laid back and we all get along pretty well. I get a lot done though - I'm a bit of a workaholic, especially since I like my job. Right now I'm working on and almost ready to release a "Self Service" mode for our ticket tracking system. This will be a first for the Cleveland Clinic. Eventually, all users from across the health system will be able to log a problem (a computer-related problem ticket) ticket using self service without needing to call the help desk and wait on hold forever.

And that's not my only project. My other project is also nearing release. I've designed a way for IT users (primarily the help desk) to store troubleshooting knowledge for reuse (aka I've built a knowledgebase). I've been working on this knowledgebase stuff for a good three years now, changing from a PDF library, to a program called FLS, to Sharepoint, and now maybe to ITSM (our current call tracking system). I've built all of our previous knowledgebases but had minimal success with the implementation piece since I never really had management to back me up. Now with the new help desk  manager things are starting to look up.

Fun fun fun. Well I think I've blabbed enough for now. I mostly write these for myself - pretty much just because I like to write.

- Peace